What is a Chatbot?
Chatbot or bot – is a computer program that simulates natural human conversation. Users communicate with the chatbot through a chat interface or voice, for example, as if they were talking to a real person. If you’ve ever used the LiveChat customer support service, you’ve probably already encountered the vague, secretive suspicion that the “person” you’re chatting with maybe a robot.
AI chatbots are absolutely fascinating – and they are right in the front line of artificial intelligence and human intelligence. Today’s artificial intelligence chatbots can do everything from ordering pizza to completing the complicated B2B sales process.
AI chatbots can understand the language beyond pre-programmed commands and continue learning based on the inputs received. They can also make patterns-based changes and become wiser over time as they experience new situations. This means that AI robots can be used for various purposes – from sentimental analysis to predicting what a visitor is looking for on your site.
How do Chatbots work?
At the heart of chatbot technology is natural language processing or NLP, the same technology that forms the voice recognition systems used by virtual assistants such as Google Now, Apple Siri and Microsoft Cortana.
What is Natural Language Processing?
Natural language processing, usually abbreviated as NLP, is a branch of artificial intelligence that deals with computers and humans using natural language. The ultimate goal of NLP is to read, decipher, understand, and comprehend human language in a valuable way.
The typical interaction between humans and machines through natural language processing can occur as follows:
1. Man talks to machine
2. The device captures the sound
3. Audio to text is being converted
4. Text data processing
5. Data to audio is being converted to
6. The device responds to a human by playing an audio file
We will talk more about Natural Language Processing very soon.
Three main types of Chatbots
Rules-based chatbots – The most direct option is these robots, which provide predefined answers to particular questions. These bots are great when it comes to qualifying potential customers. Chatbot – asks questions and people answer them with buttons. The bot analyses the collected data and gives an answer. However, as a result, these chatbots are not always the best solution for more difficult situations with many conditions or factors.
Intelligent Chatbots – These intelligent robots use machine learning to learn from user specifications and information. Intellectual robots are trained to understand the specific words and phrases that evoke an answer. Over time, they will learn to understand more questions and come up with better answers.
AI-powered Chatbots – These robots link the advantages of rule-based robots with the capability of intellectually independent user problem-solving programs. They can memorise the context of communications and understand user preferences. These robots use a combination of natural language processing, machine learning and AI to understand customers. Natural language processing helps to make human-computer interactions feel more natural.
Weather bot: Get the weather whenever you ask
Food bot: Help me choose and order groceries for this week
News bot: Ask him to tell you if something interesting ever happens
Bot for life counselling: I will tell him my problems, which will help me find a solution.
Personal finance bot: It helps me manage my money better
Planning bot: Get a meeting with someone from the Messenger team on Facebook.
A bot who is your friend: In China, there is a bot called Xiaoice, made by Microsoft, with which more than 20 million people talk.
Do you see it? With robots, the possibilities are endless. You can create anything you can imagine. Therefore, I encourage you to do so.
Chatbots are computer programs that simulate human interaction. There are 3 main types of chatbots: rule-based robots, intellectually independent, and AI-based robots. Based on the type, robots use AI, ML and NLP mechanisms. AI chatbots are becoming a vital part of the technology line in the workplace.
Today, the number of chatbots is constantly growing. More and more brands are beginning to understand the main business benefits of chatbots. Brands that have already utilised them have an advantage over those that have not yet taken steps toward automation, artificial intelligence, or both.